5 PUBLISHED PROJECTS
Product Design
Product design, enterprise UX, and complex systems.
Device Management Mobile UX — Delta Innovation Project
Led mobile UX for a Delta Innovation concept, using employee research to prioritize device visibility and faster handoffs across IT, operations, and repair.
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UX Modernization — After Hours Texting
Redesigned TQL’s After Hours Texting workflow around dispatch context, clear messaging states, and a scoped path for future improvements.
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Reimagining Navigation Across a Complex App Ecosystem
Modernized a legacy WinForms ribbon into a scalable web-based navigation framework for a multi-application logistics ecosystem.
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Modernization — Screen Pop
Modernized a call-related screen-pop workflow inside a complex logistics ecosystem, grounding the redesign in user pain points and operational context.
View project →End-to-End Design: Bag Tracking for Delta Airport Agents Desktop & Mobile
PILOT APP: Designed an employee-facing iOS, Android, and web baggage-tracking experience for Delta airport agents, turning a fragmented multi-system lookup into a fast, trustworthy search flow.
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