5 PUBLISHED PROJECTS
Product Design
Product design, enterprise UX, and complex systems.
Baggage Lookup for Airport Agents
Designed desktop bag lookup for above-wing agents and mobile tracking for below-wing agents, using the airline’s internal baggage-scanning information. The employee pilot deployed in April 2024.
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Navigation for a Multi-App Logistics Platform
Led shared-shell navigation modernization through sales-leader and assistant interviews, daily-task shadowing, technical whiteboard reviews, and development collaboration.
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Screen Pop — Call-Handling Modernization
Modernized the sales-floor call-handling application within Kendo constraints, preserving familiar workflows while addressing legacy usability issues and documenting future-state opportunities.
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After-Hours Carrier and Sales Communication
Redesigned the messaging workflow connecting a dedicated after-hours team with sales leadership, helping important carrier questions and updates reach the people responsible for client communication.
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Device Management — Mobile Prototype
Turned a device-loss problem into an interactive Figma concept spanning employee check-in/check-out, manager visibility, usage history, and repair workflows; the team earned Top 20 Innovation Finalist recognition.
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