Delta Air Lines

Device Management — Mobile Prototype

User problem: Frequently used employee devices were easily lost and difficult to track. Employees needed simple handoffs; managers needed to see device custody, last-known location, prior usage, and repair status.
My responsibility: Product definition, interaction design, and interactive Figma prototype for the innovation team.
Main constraint: Make routine employee handoffs simple while supporting management visibility and repair workflows; the submission was a Figma prototype.
Project status: Interactive Figma concept · Top 20 Innovation Finalist
Outcome: The prototype served as the team’s innovation submission and earned Top 20 finalist recognition.

Role: UX/UI Designer · mobile design lead
Timeframe: Mar 2023–May 2023
Team: Solo design lead, Delta IT, Operations, Repair teams, Development collaborators
Tools: Figma, Adobe Creative Suite, Miro

Delta Air Lines — Device Management — Mobile Prototype

Research

Expand the question beyond where the device is.

The initial brief concerned devices that were hard to locate. I defined a broader workflow: who has the device, where was it last used, and what happens when it needs repair?

Employees needed quick check-in and check-out; managers needed a clear record of custody, location, and device condition.

Clear visibility into device assignments and inventory.
IT specialists
Reliable repair-status updates.
Repair technicians
Fast check-in and check-out without another task-heavy system.
Employees / Operations

Design decisions

Connect custody, availability, and repair.

I brought last-known location, previous user and usage context, and repair status into the same concept. Managers could understand a device’s situation while employees could complete routine handoffs.

Home screen from the original prototype: device status counts sit above check-in/out, inventory, repair, and reporting actions.Focused detail · Enlarge image opens the complete source board.

Design decisions

Use scanning, with a manual path.

The mobile concept uses scanning for routine device lookup while keeping manual serial-number entry available. This supports the task using the device already in hand.

Inventory entry screen. Employees can scan the QR code or enter a serial number manually.Focused detail · Enlarge image opens the complete source board.

Design decisions

Confirm the assignment change.

The completion screen pairs device details with the resulting assignment state and a next-device action. It makes the outcome of a handoff visible before the employee continues.

Prototype

Explore the mobile workflow.

Original device-management prototype walkthrough.

Validation

Make the product idea tangible for the innovation submission.

The interactive Figma prototype was the team’s submission to the innovation program. It earned Top 20 Innovation Finalist recognition.

The concept was not a shipped application. Recognition does not establish a measured decrease in device loss, repair time, or operating cost.

Next steps

What I would measure before scaling.

To move from a promising concept to a product decision, I would define a pilot with IT, operations, repair, and engineering. These are proposed next steps, not completed work.

Establish a baseline: Compare task completion time, inventory discrepancies, and repair-update delays before and during the pilot.
Check adoption and feasibility: Assess whether employees use the workflow consistently, and validate data ownership, update reliability, and integration needs with the delivery team.
Set a go/no-go decision: Agree on success thresholds before launch. Use the pilot evidence to decide whether to scale, revise the scope, or stop.

Supporting evidence 19 original artifacts

Complete boards and additional screens behind the selected details above. Enlarge any artifact to inspect it at full size.