I find the opportunity in complexity. Then I design and build what comes next.
I bring research, product strategy, systems thinking, and design craft together to shape how products work. With 10+ years across enterprise platforms and independent ventures, I lead from discovery through execution—using AI to turn ideas into working software and test what’s possible.
Delta Air Lines · American Express · TQL · Createhers
FEATURED PROJECTS
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Delta Air Lines
Device Management Mobile UX — Delta Innovation Project
Product Design · Enterprise UX · Mobile Design · Workflow Design · User Research · Interaction Design · Prototyping · Accessibility
Led mobile UX for a Delta Innovation concept, using employee research to prioritize device visibility and faster handoffs across IT, operations, and repair.
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Total Quality Logistics (TQL)
Reimagining Navigation Across a Complex App Ecosystem
Information Architecture · Enterprise Product Design · Navigation Design · Design Systems
Modernized a legacy WinForms ribbon into a scalable web-based navigation framework for a multi-application logistics ecosystem.
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Total Quality Logistics (TQL)
Modernizing a Call-Handling App for Logistics Teams
Enterprise Product Design · Discovery · Workflow Design · Interaction Design
TQL’s internal calling application accepts calls from clients, carriers on the road, and other employees. When a call comes in, users need to quickly understand who is calling and what the conversation concerns—for example, an order number—so they can find the relevant information and respond. This application, known internally as Screen Pop, supports those conversations within the broader logistics workflow.
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Delta Air Lines
Desktop and Mobile App Design: Tracking Baggage Pilot
Product Design · Enterprise UX · Operational UX · User Research · Interaction Design · Mobile App Design · Desktop Design · Prototyping · Accessibility
Designed an employee-facing iOS, Android, and web baggage-tracking experience for Delta airport agents, turning a fragmented multi-system lookup into a fast, trustworthy search flow.
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