Baggage Tracking App
Project Overview Project Name: “Permanent Bag Tag” Pilot Program - Employee Use Client/Industry: Delta Airlines Role: Sr. UI Designer Timeline: August 2023 - November 2023 Team: Collaborated with Program Manager and iOS, Desktop, and Android Developers Tools: Figma, FigJam The Problem Pain Points: Passengers experience anxiety and frustration over the lack of baggage visibility. Delayed or unclear baggage tracking leads to poor customer satisfaction. Already a busy day at the airport, so any new processes need to...
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